Suzan

Office Manager & Financial Coordinator

I have worked in the dental field since 1981, during high school as a sterilization assistant. In 1985, I transitioned into a dental assistant role for Dr. Randall W. Smith. Over time, I was cross-trained in all aspects of front office operations. In 2005, I assumed the role of office manager and received extensive training in Eaglesoft software. I hold certifications in both CPR and dental radiology, the latter of which I obtained through Boston University.

What matters most to me personally is providing compassion and patience when discussing my patients’ treatment plans and insurance benefits. I bring decades of experience in managing dental insurance, not only navigating claims and coverage but also advocating on behalf of my patients. I stay up to date with the ever-changing policies and procedures in dental insurance to ensure I can help patients make informed, confident decisions about their care.

Favorite parts of my job: Working with my coworkers and seeing our patients every day, they have become like family to me! I also enjoy advocating for my patients and succeeding when insurance companies deny treatment.

Fun facts: I enjoy spending time with my daughter and husband, working out at the gym (I used to be a bodybuilder), and I’m a huge cat person! I help foster and rescue stray cats in the area, and some have even ended up becoming a part of our family!

Lisa

Dental Hygienist

Lisa has been in the dental field for over 20 years becoming a Dental Hygienist in 2005. Lisa is passionate about dental health and also loves to give back to the community. Lisa has volunteered within the community promoting oral health through farmers markets and has teamed up with the local police department to implement MYCHIP programs for child identification and safety. She spends a lot of time with patients to educate and encourage them to maintain good periodontal health and its connection to overall health. Lisa stays current in her education through continuing education courses and holds certifications in OSHA and CPR. She is licensed in dental hygiene as well as local anesthesia through the state of Massachusetts. Lisa resides in Wilmington with her husband and is a dedicated Mom to her two children. In her free time, Lisa likes to spend time with her family, friends and enjoys trips to Florida.

Melissa

Certified Dental Assistant

I studied at Brookline Dental Career Institute where I received my certification in Dental Assisting/Radiology along with my internship with Dr. Randall Smith in 2005.

I love my work family; we are a strong team. I am Radiology, OSHA, and CPR certified. I also studied business at Middlesex Community College and have utilized my various skills at the dental practice. I am cross-trained assisting with dental procedures and working as an insurance coordinator.

The favorite part of my job:
What I love most about my job is helping anxious patients feel at ease during their dental visits, leaving with a smile on their face. Our office stays up-to-date with the latest technology, ensuring our patients receive the best dental care possible.

Fun facts about me:
When I am not in the office, you can find me bike riding, hiking, or spending quality time with my son Noah. I’m proud to be part of this team and look forward to continuing to provide the best care to our patients.